Chapter 18- Sales Promotion and Personal selling

   Products from Monster Cable have a long standing history of quality and excellents. The company does a great job in promoting their concepts and ideology through their website, and tons of celebrity endorsements. Monster even offers discount prices and a frequent buyer program for their customers. However, there are a few restrictions that may cause some consumers to feel a little leery about participating in these incentive programs.
   Monster Cable's frequent buyer program is called "Monster Bucks". Customers earn points which values at 30% of purchase before taxes. Customers are then able to use these points to purchase other Monster items. Unfortunately there are a few downsides to these programs. First, Monster Bucks are only available for selected products that are Monster's website. Second, Monster Bucks are non transferable and are not legal tender. Third, the "bucks" will expire one year after they are earned. Fourth, if a product is purchased using Monster Bucks and is returned, the full value of he points may be reduced or unearned.

   Discounted products are available at Monster's outlet store online. At the outlet store, several products are available for up to 50% off of their normal prices. The drawn back is that these products are all refurbished, and Monster's standard warranty does not apply. In place of Monster standard warranty is a limited 90 day warranty. Also, Monster Bucks can't be used for purchase at the online outlet.
   Monster doesn't have any retail stores so most personal selling is done by sales representatives at authorize chain stores (Wal-mart, target PC Richards & Sons, etc).

   However, Monster does their best to aid these sales representatives by providing in store demonstration. These demonstration are a simple display of Monster's quality. For video, Monster will set up two monitors. One using regular component cables, and the other using Monsters superior HD component cables.

As for the audio demonstrations, Monster will step up their headsets with a pre select rotation of music to show monster audio quality through a range of music genres. This make the sales representatives job easier, by show the consumer the quality before they purchase the product.